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A Systematic Review of Web Accessibility Implementation in Business Environments

by Divyanshu Abhichandani
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International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 187 - Number 10
Year of Publication: 2025
Authors: Divyanshu Abhichandani
10.5120/ijca2025925058

Divyanshu Abhichandani . A Systematic Review of Web Accessibility Implementation in Business Environments. International Journal of Computer Applications. 187, 10 ( Jun 2025), 29-37. DOI=10.5120/ijca2025925058

@article{ 10.5120/ijca2025925058,
author = { Divyanshu Abhichandani },
title = { A Systematic Review of Web Accessibility Implementation in Business Environments },
journal = { International Journal of Computer Applications },
issue_date = { Jun 2025 },
volume = { 187 },
number = { 10 },
month = { Jun },
year = { 2025 },
issn = { 0975-8887 },
pages = { 29-37 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume187/number10/a-systematic-review-of-web-accessibility-implementation-in-business-environments/ },
doi = { 10.5120/ijca2025925058 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2025-06-11T00:52:43.448605+05:30
%A Divyanshu Abhichandani
%T A Systematic Review of Web Accessibility Implementation in Business Environments
%J International Journal of Computer Applications
%@ 0975-8887
%V 187
%N 10
%P 29-37
%D 2025
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Web accessibility ensures that digital content and services are usable by all individuals, including people with disabilities. As digital platforms increasingly define how businesses interact with customers, accessibility has shifted from compliance concern to a core component of inclusive and strategic business operations. This systematic review critically examines the extent of web accessibility implementation in commercial environments, evaluates compliance with global regulations such as WCAG and the ADA, and explores the strategic advantages of adopting accessible design practices. Drawing from scholarly literature, case studies, and real-world industry practices, the review finds that businesses prioritizing accessibility experience increased market reach, enhanced user engagement, improved search engine rankings, and a stronger brand image. However, many organizations still face significant barriers, including misconceptions about cost, limited technical expertise, fragmented regulations, and lack of executive commitment. Through an in-depth analysis of user needs, assistive technologies, business case development, and risk mitigation strategies, this paper presents practical pathways for integrating accessibility into organizational workflows. Notably, case studies of companies like Microsoft and Stripe reveal how embedding accessibility early in the product lifecycle leads to innovation and competitive advantage. The review concludes that web accessibility is both an ethical imperative and a business opportunity. Companies that proactively implement inclusive design not only meet regulatory standards but also position themselves as forward-thinking, customer-centric enterprises. Finally, the paper offers actionable recommendations and highlights future research areas to guide organizations toward scalable and sustainable accessibility implementation in diverse business contexts.

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Index Terms

Computer Science
Information Sciences
Digital Accessibility
Inclusive Design
User Experience
Business Strategy

Keywords

Web Accessibility Inclusive Design WCAG Compliance Digital Inclusion User Experience (UX) Assistive Technologies Business Strategy Accessibility Implementation

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