A combined two established techniques, namely the Quality Function Deployment (QFD) and the Analytic Network Process (ANP) use in product development process. In this paper shows the how to use ANP decision making tool in QFD matrix. Combine the QFD and ANP method to determine the overall priorities of ECs. The ANP is a multi criteria decision-making method used to derive relative priority from individual judgments, which can deal with all kinds of dependences systematically. The ANP helps in the QFD matrixes which derives the pairwise comparison matrix and check the consistency ration for the customer degree of importance, interrelationship between Customer Requirements (CRs) and Engineering Characteristics (ECs) and the inner dependency among CRs and ECs. Finally, determine the overall priorities of ECs and focuses on those ECs which are highly assign weights and improve the customers' satisfaction.

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Qfd Anp House Of Quality