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Solution towards Effective Complaint Registration System in Indian Scenario

Published on May 2012 by Dipankar Maitra
journal_cover_thumbnail

National Conference on Advancement of Technologies – Information Systems and Computer Networks
Foundation of Computer Science USA
ISCON - Number 1
May 2012
Authors: Dipankar Maitra
d25e09be-8633-4a0d-8d6e-b333a57a339b

Dipankar Maitra . Solution towards Effective Complaint Registration System in Indian Scenario. National Conference on Advancement of Technologies – Information Systems and Computer Networks. ISCON, 1 (May 2012), 1-2.

@article{
author = { Dipankar Maitra },
title = { Solution towards Effective Complaint Registration System in Indian Scenario },
journal = { National Conference on Advancement of Technologies – Information Systems and Computer Networks },
issue_date = { May 2012 },
volume = { ISCON },
number = { 1 },
month = { May },
year = { 2012 },
issn = 0975-8887,
pages = { 1-2 },
numpages = 2,
url = { /proceedings/iscon/number1/6454-1001/ },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Proceeding Article
%1 National Conference on Advancement of Technologies – Information Systems and Computer Networks
%A Dipankar Maitra
%T Solution towards Effective Complaint Registration System in Indian Scenario
%J National Conference on Advancement of Technologies – Information Systems and Computer Networks
%@ 0975-8887
%V ISCON
%N 1
%P 1-2
%D 2012
%I International Journal of Computer Applications
Abstract

The paper explores the usage of complaint registration system in India. In many cases, people want to file a complaint or be whistleblower but fear consequences from disclosure of identity. On the other hand, authorities though focused on authenticity of the complaint and not identity of complainant yet it is difficult to establish authenticity of the complaint registered in case of anonymous or pseudonymous complaints. Hence, solution for complaint registration should be such that it protects complainant's identity and at the same time allows authority to verify authenticity of the complaint. The paper tries an initial design towards the envisaged solution and discusses on making people register their complaints fearlessly. Complaint redressal is however out of scope of this paper.

References
  1. Maharashtra State Police e-Compliant Registration System (http://gms. maharashtra. gov. in/CMS/)
  2. Reserve Bank of India "Protected Disclosure Scheme" (http://www. csb. co. in/uploadedfiles/customimages/PROTECTED. pdf)
  3. Bill No. 97 of 2010, Introduced in Lok Sabha on 26th August,2010 chapter II, 3(6)
Index Terms

Computer Science
Information Sciences

Keywords

Complaint Registration System Whistleblower Disclosure Of Identity Anonymous Pseudonymous Authenticity Of The Complaint Design Solution