Knowledge Management is widely used for developing strategic alliances in an organization. This leads to effective use of resources and infrastructure so that the organization can reap more benefits from the investments with respect to both people and technology. Further this helps to maintain the overall quality of the organization. In order to build a robust and thriving knowledge environment in higher education institutions there also is a need to collaborate technology and people for developing an overall culture of accessing, sharing and managing knowledge. The advantage of visual representations as Knowledge maps in the field of knowledge management has being widely discussed and justified. It provides a better overview, faster access, more efficient and memorable representation of knowledge assets. In particular it is useful in eliciting or referencing implicit knowledge and identification of knowledge gaps. Thus to design a DSS for education sector there is a need to design Knowledge maps that identify various components of higher education and a flow of information among them. In the paper this has been achieved through a knowledge process map and a knowledge flow map. A knowledge mapping matrix has also been proposed to overcome the gap identified in these maps.

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Knowledge Map (k-map) Knowledge Process Map (kpm) Decision Support System (dss) Knowledge Management System (kms)