CFP last date
20 January 2025
Reseach Article

Web Analytics: Increasing Website's Usability and Conversion Rate

by Bhavna Beri, Parminder Singh
International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 72 - Number 6
Year of Publication: 2013
Authors: Bhavna Beri, Parminder Singh
10.5120/12501-8420

Bhavna Beri, Parminder Singh . Web Analytics: Increasing Website's Usability and Conversion Rate. International Journal of Computer Applications. 72, 6 ( June 2013), 35-38. DOI=10.5120/12501-8420

@article{ 10.5120/12501-8420,
author = { Bhavna Beri, Parminder Singh },
title = { Web Analytics: Increasing Website's Usability and Conversion Rate },
journal = { International Journal of Computer Applications },
issue_date = { June 2013 },
volume = { 72 },
number = { 6 },
month = { June },
year = { 2013 },
issn = { 0975-8887 },
pages = { 35-38 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume72/number6/12501-8420/ },
doi = { 10.5120/12501-8420 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T21:37:46.519026+05:30
%A Bhavna Beri
%A Parminder Singh
%T Web Analytics: Increasing Website's Usability and Conversion Rate
%J International Journal of Computer Applications
%@ 0975-8887
%V 72
%N 6
%P 35-38
%D 2013
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Today, the web users surf many different websites regularly in the course of their daily lives. The usability and conversion rate of a website reflect the kind of experience the web users have on the website. The success of a website rides on the usability and conversion rate of the website. The higher the usability and conversion rate of the website, the better the website is functioning. Web analytics consists of a series of metrics and techniques which are used by webmasters to gauge their website's usability and conversion rate. This paper aims at further exploring the contribution of web analytics to increase the website's usability and conversion rate. This can be used by organizations to increase the usability, conversion rate and SEO ranking of their websites and make the websites to sell rather than to simply exist.

References
  1. K. J. L. G. C. J. K. J. K. Jaesung Park, "The Continuous Service Usage Intention in the Web Analytics Services," in International Conference on System Sciences, Hawaii, 2009.
  2. C. Lin, "Organizational Website Design as a Rhetorical Situation," IEEE Transactions On Professional Communication, vol. 50, 2007.
  3. W. T. B. L. a. M. R. Iwaarden J. V. , "Applying SERVQUAL to Web sites : an exploratory study," International Journal of Quality and Reliability Management, vol. 20, no. 8, pp. 919-935, 2003.
  4. "International Organisation for Standardisation (ISO) DIS 9242-11," ISO, [Online]. Available: http://www. iso. org.
  5. "What is Website Usability?," [Online]. Available: http://www. wisegeek. com/what-is-website-usability. htm. [Accessed 20 April 2013].
  6. "Web usability: The basics," [Online]. Available: http://www. webcredible. co. uk/user-friendly-resources/web-usability/basics. shtml. [Accessed 20 April 2013].
  7. "What is a Conversion Rate? - Define Conversion Rate," [Online]. Available: http://www. brickmarketing. com/define-conversion-rate. htm. [Accessed 20 April 2013].
  8. Web Analytics Association, "Web Analytics Definitions," Web Analytics Association, 2007.
  9. A. K. Daniel Waisberg, "Web Analytics 2. 0:Empowering Customer Centricity," SEMJ, p. 7, 2009.
  10. M. d. J. P. d. V. Myrthe Swaak, "Effects of Information Usefulness, Visual Attractiveness, and Usability on Web Visitors' Trust and Behavioral Intentions," IEEE, 2009.
  11. J. M. Alexiei Dingli, "USEFul: A Framework to Mainstream Web Site Usability," International Journal of Human Computer Interaction (IJHCI), vol. 2, no. 1, 2011.
  12. P. D. S. K. D. Prof. R. B. Kulkarni, "Empirical and Automated Analysis of Web Applications," International Journal of Computer Applications, vol. 38, no. 9, January 2012.
  13. J. M. R. L. Nielsen, Usability Inspection Methods, New York, NY : John Wiley & Sons, 1994.
  14. M. H. M. Ivory, "The State of the Art in Automated Usability Evaluation of User," ACM Computing Surveys, vol. 33, no. 4, pp. 1-47, December 2001.
  15. P. Faraday, "Visual Critique of Web Pages," in 6th Conference on Human Factors & the Web, 2000.
  16. M. Ivory, "Web TANGO: Towards Automated Comparison of Information-centric WebSite Designs," ACM, 2000.
  17. L. P. F. Paganelli, "Intelligent Analysis of User Interactions with Web Applications," ACM, pp. 111-118, 2002.
  18. "Bobby Version 2. 0, HTML Web analyser," Center for Applied Special Technology (CAST), National Universal Design Laboratory, Peabody, Massachusetts, 2002. [Online]. Available: http://www. cast. org/bobby. .
  19. "A-Prompt Accessibility Toolkit Project," Adaptive Technology Resource Center (University of Toronto) and Trade Center (University of Wisconsin), Canada & USA, April 1999. [Online]. Available: http://aprompt. snow. utoronto. ca/.
  20. "WebMetric Tools," National Institute for Standards and Technology, 1999. [Online]. Available: http://zing. ncsl. nist. gov/webmet.
  21. "508 Accessibility Suite, Program to test websites accessibility," UsableNet Inc. , New York, 2001. [Online]. Available: http://508as. usablenet. com/508AS/1. 0/help/Help. html.
  22. G. Brajnik, "Automatic web usability evaluation: where is the limit?," in Proc. of 6th Conf. on Human Factors and the Web HFWeb'2000, University of Texas, Austin, 19 June 2000.
Index Terms

Computer Science
Information Sciences

Keywords

World Wide Web communication capacity usability conversion rate SEO Web Analytics Page Views Time on Site Internal Searches New Visitors Return Visitors