The week's pick
Random Articles
Reseach Article
The Role of Business Process Model in Customer Centric eGovernment System
| International Journal of Computer Applications |
| Foundation of Computer Science (FCS), NY, USA |
| Volume 72 - Number 12 |
| Year of Publication: 2013 |
| Authors: Ramani. S, Y. S. Kumaraswamy |
10.5120/12545-9003
|
Ramani. S, Y. S. Kumaraswamy . The Role of Business Process Model in Customer Centric eGovernment System. International Journal of Computer Applications. 72, 12 ( June 2013), 13-23. DOI=10.5120/12545-9003
Abstract
The development of customer centric eGovernment systems, for better services and reliable information to citizen, is increasing in developed and developing countries as part of eGovernment initiatives. This provides an opportunity to redesign government processes and also to improve efficiency and effectiveness within government institution. A review of literature indicates that the majority of eGovernment–for-development projects fail either totally or partially. The gap between design and the ground reality is defined as 'design-reality gaps'. This is attributed as the cause of failure. Therefore, this research study has been undertaken to propose a business process model for customer centric eGovernment system that will help to reduce the gap due to business process representation in Information System. This study has revealed that work system in eGovernment can be described as an event (Request) driven system with a pattern Request-Process-Response. This paper reports that Process Aware Information System (PAIS) is one of the suitable Information Systems for a customer centric eGovernment system. The process model chosen in PAIS is tightly-framed and workflow system, which includes P2A(Person-to-Application) and A2A(Application-to-Application) process model. The structure of process model proposed for eGovernment system is a multi-tier, non-linear and iterative structure and can be with multiple interconnected descriptive task chains. The work articulation can be represented as descriptive task chains to follow a planned task sequence determined by conditions and situations emerged during process cycle. This process model has been validated with a typical citizen centric eGovernment system.
References
- Moon, M. J, 2002, The evolution of E-Government among municipalities: Rhetoric or Reality, public Administration review, July/August, vol. 62, No. 4, pp. 424-433.
- Sprecher, M. H. , 2000, Racing to e-government: Using the Internet for citizen service delivery, Government Finance review, Vol. 16, 5, pp 21-22.
- Darrel West (2004), E-Government and the transformation of Service Delivery and Citizen Attitudes, Public Administration Review, January/February, Vol. 64, No. 1, pp 15-27.
- Heeks. R. , 2003, Most e-Government –for-Development Projects Fail How can Risks be Reduced, IDPM
- Jackson,M. , 1995, Software Requirements & Specifications- A Lexicon of Practice, Principles and Prejudices, ACM Press, Addison-Wesley.
- Parnas, D. L. and Madey, J. , 1995, Functional Documents for Computer Systems, Science of Computer Programming, Vol. 25, pp. 41-61.
- Mylopoulos, J. , Chung, L. , Nixon, B. , 1992, Representing and Using Non functional Requirements: A Process-oriented Approach, IEEE Trans. on Software Engineering, Vol. 18, No. 6, June, PP. 483-497.
- Dardenne, A. , Van Lamsweerde, A. and Ficas, S. , 1993, Goal Directed Requirements Acquisition, Science of Computer Programming, Vol. 20, pp. 3-50.
- Meyer,B, 1985, On formalism in Specifications, IEEE Software, January,Vol. 2, No. 1, pp. 6-26.
- Loucopoulos, P. , and Karakostas, V. , 1995, System Requirements Engineering, McGraw-Hill Book Company, Europe.
- Lamsweerde, A. V. , 2000, Requirements Engineering in the year 00: A Research Perspective, ICSE, Limerick, Ireland, pp. 5-19.
- Zhiyuan Fang, 2002, E-Government in Digital Era: Concept, Practice and Development, International journal of The Computer,The Internet and management, Vol. 10, No. 2, pp. 1-22.
- Karen layne and Jung woo Lee, 2001, Developing fully functional E-Government: A four stage model, Government Information Quarterly, 18, pp. 122-136.
- Reddick, C. G, 2005, Citizen Interaction with e-Government: From the streets to servers, Government Information Quarterly- 22, pp. 38-57.
- Centeno C, van Bavel R and Burgelman JC, (2005), " A Prospective view of E-Government in the European Union" The Electronic Journal of e-Government Volume 3 Issue 2, pp 59-66.
- Corradini F, Polzonetti A and Riganelli O, (2009) "Business Rules in E-Government applications" Electronic Journal Of e_Government Volume & Issue 1, , pp 45-54.
- Carlo Simon, Sebastian Olbrich, 2005, The Influence of Legal Constraints on Business Process Modeling, eGovernment Workshop '05 (eGOV05), Brunel University, West London,UB8 3PH, UK, September
- Silke Palkovits, Maria A. Wimmer, (2003) " Processes in e-Government – A Holistic framework for Modelling Electronic Public Services" , Electronic Government, Springer.
- Merriam, S. B. ,1998, Qualitative Research and Case Study Applications in Education, Revised and Expanded from Case Study Research in Education, San Francisco, Jossey-Bass.
- Creswell, J. W, 2005, Educational Research: Planning, Conducting and Evaluating Quantitative and Qualitative research (2nd Ed), Upper Saddle River, NJ: Pearson.
- Alter, S. , 1999, Information Systems: A Management Perspective, Addison-Wesley, reading, MA.
- Sharp, A. and McDermott, P. , 2001, Workflow Modeling: Tools for Process Improvement and Applications Development, Artech House, Norwood, MA.
- Dumas, M. , Van der Aalst, W. M. P,and HofBtede, A. H. M. T, 2005, Process-Aware Information Systems, Wiley.
- W. M. P. van der Aalst, Process Aware Information Systems: Lessons to be Learned from Process mining, http://wwwis. win. tue. nl/~wvdaalst/publications/p522. pdf
- Weske,M. , 2007, Business Process Management: Concepts, languages, Architectures, Springer - Verlag.
- Davenport, T. , (1993), Process innovation: Reengineering work through information technology, Harvard business school press, Boston
- Winograd, T. and Flores, F. , 1986, Understanding Computers and Cognition: A New Foundation for Design, Ablex Publishers, Lexington, MA.
- Kling, R. and Scacchi, W. , 1982, The Web Computing: Computer Technology as Social Organization, Advances in Computers, 21, pp. 1-90, Academic Press, New York.
- Garg, P. K. and Scacchi, W. , 1989, ISHYS:Design of an Intelligent Software Hypertext Environment, IEEE Expert, 4,3, pp. 52-63.
- Bolcer,G. A. and Taylor, R. N. , 1998, Advances workflow management technologies, Software Improvement and Practice, 4,3, pp. 125-171.
- Paschke, A. , Kozlenkov, A. and Boley, H. , 2007, A homogenous reaction rules language for complex event processing, In International Workshop on Event Driven Architecture for Complex Event Process.
- Ramani, S. and Y. S. Kumaraswamy, 2012, Modeling of Customer Centric eGovernment System using Petri Nets, IJCA Proceedings on Egovernance and Cloud Computing Services- 2012, EGOV(1): pp. 31-40, December.
- Ramani S, Aradhya. H. B. S, Lingaraj Urs, 2003, Property tax Reforms and online collection, National conference on good governance held at New Delhi, June.
Index Terms
Keywords