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Fuzzy Expert System to Evaluate the Quality of Service Provider in the Implementation of E-Government

by Munish Gupta, Jagmohan Mago
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International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 67 - Number 18
Year of Publication: 2013
Authors: Munish Gupta, Jagmohan Mago
10.5120/11495-7205

Munish Gupta, Jagmohan Mago . Fuzzy Expert System to Evaluate the Quality of Service Provider in the Implementation of E-Government. International Journal of Computer Applications. 67, 18 ( April 2013), 16-22. DOI=10.5120/11495-7205

@article{ 10.5120/11495-7205,
author = { Munish Gupta, Jagmohan Mago },
title = { Fuzzy Expert System to Evaluate the Quality of Service Provider in the Implementation of E-Government },
journal = { International Journal of Computer Applications },
issue_date = { April 2013 },
volume = { 67 },
number = { 18 },
month = { April },
year = { 2013 },
issn = { 0975-8887 },
pages = { 16-22 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume67/number18/11495-7205/ },
doi = { 10.5120/11495-7205 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T21:25:47.685841+05:30
%A Munish Gupta
%A Jagmohan Mago
%T Fuzzy Expert System to Evaluate the Quality of Service Provider in the Implementation of E-Government
%J International Journal of Computer Applications
%@ 0975-8887
%V 67
%N 18
%P 16-22
%D 2013
%I Foundation of Computer Science (FCS), NY, USA
Abstract

In this paper, a fuzzy expert system has been developed for categorizing service provider in e-government service center environment. On the basis of data to be collected through case studies carried out within service center, the categories has been derived for service providers based on demographic, experience, and behavioral attributes. The fuzzy expert system will assign service provider to the pre-defined categories and provides the corresponding membership values given into the system using fuzzy logic. A prototype system has been proposed and designed in this paper to identify the type service provider based on the demographic, experience and behavioral attributes.

References
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Index Terms

Computer Science
Information Sciences

Keywords

Fuzzy Expert System e-government Citizen Satisfaction Intelligent Service Support System

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