International Journal of Computer Applications |
Foundation of Computer Science (FCS), NY, USA |
Volume 52 - Number 1 |
Year of Publication: 2012 |
Authors: Afshan Azam, Fu Qiang |
10.5120/8166-1406 |
Afshan Azam, Fu Qiang . An Economic Model of the Consumers’ Online Shopping Utility and Factors Affecting on Online Shopping. International Journal of Computer Applications. 52, 1 ( August 2012), 24-31. DOI=10.5120/8166-1406
This paper integrates extant literature on retailing and consumer choice to develop an economic model of consumer choice in which a consumer self-selects on-line shopping. Three important factors impacting consumer choice of on-line shopping: (1) the online shopping utility (2) the consumers' perceived product and service risks (Perceived Privacy Protection, Perceived Security Protection etc. ) and (3) consumer and e-vendors qualities (Consumer Disposition to trust, E-vendors' Positive Reputation etc. ) . Our model postulates that consumers derive utility from the online shopping experience and are affected by different factors (familiarity, disposition to trust, e-vendors' positive reputation, perceived privacy protection and perceived security protection). Consumers are also more likely to shop on-line from familiar websites and e-vendors than lesser known ones. However, they are less likely to shop on-line from e-vendors or website that does not have explicit privacy and security measures. Empirical verification of the model is carried out using a survey method approach and the results gave support to the postulations based on our theoretical model. Limitations and directions for future research are also discussed.