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Impact of Artificial Intelligence Among the Employees Working in IT/ITES Sector
| International Journal of Computer Applications |
| Foundation of Computer Science (FCS), NY, USA |
| Volume 186 - Number 62 |
| Year of Publication: 2025 |
| Authors: P. Mohanraj, M. Vijayakumar, V.C. Srinivasan |
10.5120/ijca2025924432
|
P. Mohanraj, M. Vijayakumar, V.C. Srinivasan . Impact of Artificial Intelligence Among the Employees Working in IT/ITES Sector. International Journal of Computer Applications. 186, 62 ( Jan 2025), 68-73. DOI=10.5120/ijca2025924432
Abstract
Artificial intelligence (AI) technologies offer huge potential for social and economic transformation within the broader framework of digital change. They can completely transform businesses, industries, labor markets, and even society. Despite the challenges facing their deployment, generative AI systems can create value for customers, simplify processes, increase human knowledge through insights and solutions, and help businesses achieve or retain a competitive advantage. The study aimed at knowing theimpact of artificial intelligence among the employees working in IT/ITES sector located in Coimbatore District. The questionnaire was designed to collect 100 data from the employees working in IT/ITES industry of Coimbatore District. Convenience sampling method was used to collect the data. The study found that all the relationships between AI and the outcomes (for example, skill development, job quality, and societal implications) are statistically significant, with p-values of *** indicating strong evidence against the null hypothesis. The coefficients indicate the strength of these relationships, with the impact on employment disruption (1.798) and ethical issues and bias (1.728) being particularly strong. This data illustrates that AI has the potential to boost various dimensions of the workplace-from skill development to job quality-but also poses heavy challenges in terms of unemployment disruption, increased skill-related disparities, and ethical issues. With the increasing demand from employees for more strategic commitment and responsiveness, employers need to get the appropriate tools and input for decisions that will continue pushing business development and facilitate employment opportunities. The study concluded that technological innovation in the IT/ITES sector calls for employees' adaptation and embracing AI-driven change for better competitiveness at work. In a nutshell, AI can very much improve employee productivity and capacity in the IT/ITES sector but requires apt training, skill building, and strategic preparation for handling the challenges introduced by it.
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