CFP last date
20 January 2025
Reseach Article

Risk Assessment Analysis using ITIL V.4 Framework on INLISLite

by Suryahardi Ramadhan, Imam Riadi
International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 186 - Number 42
Year of Publication: 2024
Authors: Suryahardi Ramadhan, Imam Riadi
10.5120/ijca2024924001

Suryahardi Ramadhan, Imam Riadi . Risk Assessment Analysis using ITIL V.4 Framework on INLISLite. International Journal of Computer Applications. 186, 42 ( Sep 2024), 44-53. DOI=10.5120/ijca2024924001

@article{ 10.5120/ijca2024924001,
author = { Suryahardi Ramadhan, Imam Riadi },
title = { Risk Assessment Analysis using ITIL V.4 Framework on INLISLite },
journal = { International Journal of Computer Applications },
issue_date = { Sep 2024 },
volume = { 186 },
number = { 42 },
month = { Sep },
year = { 2024 },
issn = { 0975-8887 },
pages = { 44-53 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume186/number42/risk-assessment-analysis-using-itil-v4-framework-on-inlislite/ },
doi = { 10.5120/ijca2024924001 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-09-30T01:07:18+05:30
%A Suryahardi Ramadhan
%A Imam Riadi
%T Risk Assessment Analysis using ITIL V.4 Framework on INLISLite
%J International Journal of Computer Applications
%@ 0975-8887
%V 186
%N 42
%P 44-53
%D 2024
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Integrated Library System (INLIS) Lite is an open-source web-based application designed to compile the national collection within the Indonesian National Digital Library network. It has been used by the Library Service Center of DPAD DIY to assist institutions in developing IT-based library processing and services. The aim of the risk assessment for INLISLite is not only to understand its management capabilities in dealing with various events and issues but also to prepare appropriate steps to handle problems or incidents that occur with INLISLite. This research was conducted by analyzing data obtained from observations using INLISLite, literature studies, interviews, and questionnaires. The collected data were then analyzed and mapped based on their levels. The capability level of INLISLite was determined using the ITIL V.4 framework. Based on this mapping and capability levels, an SOP (Standard Operating Procedure) design was created to address incidents and problems in INLISLite management. The results from the capability level assessment of INLISLite at the Library Service Center of DPAD DIY indicate that event management and problem management are both at level 2. This shows that the practices implemented in INLISLite are systematic and meet their objectives using a series of basic activities supported by specific resources. This research resulted in an SOP design based on ITIL 4 guidelines, with six additional forms out of fourteen activities.

References
  1. Deyantoro, A. F., Setyadi, R., and Saintika, Y. (2022). The Implementation of the Information Technology Infrastructure Library (ITIL) Version 3 Framework in the Service Operation Domain to Analyze Information Technology Service Management. JURIKOM (Journal of Computer Research), 9(3), 629–634.
  2. Moleong, G., and Tanaamah, A. R. (2022). Risk Analysis of Information Technology Using ISO 31000 on the Inlislite Application at the Archives and Library Office of East Nusa Tenggara Province. JATI (Journal of Informatics Engineering Students), 6(2), 501–506.
  3. Magdalena, I., Mulyani, F., Faridah, D. N., Fitriyani, N., dan Delvia, A. H. (2020). Analysis of the 2013 Curriculum Assessment System at SDN Bencongan 01. Journal of Education and Science, 2(3), 333–341.
  4. Ghika Smarandana, Ade Momon, and Jauhari Arifin. (2021). Risk Assessment in the Manufacturing Process Using the Hazard Identification, Risk Assessment and Risk Control (HIRARC). Journal of INTECH Industrial Engineering Universitas Serang Raya, 7(1), 56–62.
  5. Wibawa, M. P., & Manuputty, A. D. (2020). Risk Management Analysis of Information Technology Policy Service PT. Asuransi Sinar Mas Using the COBIT 5 Framework. JATISI (Journal of Informatics Engineering and Information System), 7(3), 466–479.
  6. Thenu, P. P., Wijaya, A. F., & Rudianto, C. (2020). Analysis of Information Technology Risk Management Using COBIT 5 (Case Study: Pt Global Infotech). Journal of Bina Komputer, 2(1), 1–13.
  7. Pribadi, H. I., & Ernastuti, E. (2020). Information Technology Risk Management in the Implementation of E-Recruitment Based on ISO 31000: 2018 with FMEA (Case Study of PT Pertamina). Journal of Business Information System, 10(1), 28–35.
  8. Manuputty, G. P., Azis, A. A., and Pratami, N. A. N. (2019). Risk Management Analysis Based on ISO 31000 on the Operational Aspects of Information Technology PT Schlumberger Geophysics Nusantara.
  9. Dwianto, O., & Riadi, I. (2022). Risk Assessment Analysis of Medical Information System Services using COBIT 5 Framework. International Journal of Computer Applications, 184(27), 7–17.
  10. Galeh, P., & Atmojo, M. B. T. (2021). Analysis of Information Technology Risk Management on UMKM Xyz Website Based on ISO 31000 Framework. Journal of Technology and Applied Business (JTTB), 4(1), 12–17.
  11. AS/NZS 4360:2004. (2004). Australian/New Zealand Standard Risk Management. Australian Standards / New Zealand Standards 4360:2004.
  12. Nuralim, E. B., and Riadi, I. (2021). Risk Assessment on Integrated Information Smart Service using COBIT 5 Framework. International Journal of Computer Applications, 183(40), 14–21.
  13. Sukri, M., and Riadi, I. (2021). Risk Management Analysis on Administration System using OCTAVE Allegro Framework. International Journal of Computer Applications, 174(17), 5–11.
  14. Arta, I. P. S., Satriawan, D. G., Bagiana, I. K., SP, Y. L., Shavab, F. A., Mala, C. M. F., Sayuti, A. M., Safitri, D. A., Berlianty, T., Julike, W., Wicaksono, G., Marietza, F., Kartawinata, B. R., & Utami, F. (2021). Risk Management, Theoretical and Practical Review. In Widina Bhakti Persada Publisher Bandung
  15. Rinaldi, A. D., and Riadi, I. (2023). Analysis of Learning Management System Service Risk Assessment using ITIL V4 Framework. International Journal of Computer Applications, 185(36), 26–33.
  16. Septiani, Y., Aribbe, E., and Diansyah, R. (2020). Service Quality Analysis of Abdurrab University Academic Information System Toward User Satisfaction Using the Sevqual Method (Case Study: Abdurrab University Students Pekanbaru). Journal of Technology and Open Source, 3(1), 131–143.
  17. Faizal, M. I., Intan, V. N., and Firmansyah, R. (2021). Analysis of Management Information System for Education during the COVID-19. JEMSI (Journal of Economics, Management, and Accounting), 7(1), 9–16.
  18. Ernawati, and., & Prianjani, D. (2022). Risk Analysis of the Use of Personal Protective Equipment to Prevent COVID-19 Transmission. RADIAL : Journal of Science, Engineering, and Technology Civilization, 10(1), 120–131.
  19. Desy Ria, M., & Budiman, A. (2021). Design of Library Information Technology Governance Information System. Journal of Informatics and Software Engineering (JATIKA), 2(1), 122–133.
  20. Zahwa, F. A., dan Syafi’i, I. (2022). Selection of Information Technology-Based Learning Media Development. Equilibrium: Journal of Education and Economic Research, 19(01), 61–78.
  21. Zulhalim, Sulistyanto, A., and Sianipar, A. Z. (2019). Implementation of an Integrated Library Automation System Application Using INLISLite Version 3 at STMIK Jayakarta Library. JISAMAR (Journal of Information System, Applied, Management, Accounting and Research, 3(4)(4), 1–9.
  22. Prisetiahadi, M. A., Abdurrahman, L., dan Nugraha, R. A. (2021). Assessment of Information Technology Services Based on User Satisfaction Surveys with the Information Technology Information Infrastructure Library (ITIL) V3 Framework at PT. Transpotasi Jakarta (TRANSJAKARTA). 8(5), 9488–9496.
  23. Ada, S. T. R., Zahra, A. L., Shahita, D., Martapura, I. R., and Suryanto, T. L. M. (2022).Comparative Analysis of COBIT 5 and ITIL V4 in the Implementation of its Governance. Scan : Journal of Information and Communication Technology, 17(1), 23–29.
  24. R, R., Riadi, I., and Prayudi, Y. (2016). A Maturity Level Framework for Measurement of Information Security Performance. International Journal of Computer Applications, 141(8), 1–6.
  25. Kaiser, A. K. (2021). Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples. In Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples.
  26. Axelos. (2019). ITIL ® Foundation ITIL 4 EDITION.
  27. Waluyan, G., & Manuputty, A. D. (2016). Evaluation of IT Governance Performance on the Implementation of Information System Starclick COBIT 5 Framework (Case Study: PT. Telekomunikasi Indonesia, Tbk Semarang). Nature, 249(5458), 668–670.
  28. Axelos. (2021). An Overview of the ITIL ® Maturity Model. Axelos.Com, September, 31.
  29. Syamsudin, A. (2012). Guidelines for the Preparation of Standard Operating Procedures for Government Administration. PERMENPAN Number 35 of 2012 concerning Guidelines for the Preparation of Standard Operating Procedures for Government Administration, 1-55.
  30. Mustofa, Pamungkas, B., & Salim, M. (2021). Guidelines for Developing Standard Operating Procedures (SOP) for Indraprasta PGRI University. 1–26.
Index Terms

Computer Science
Information Sciences

Keywords

INLISLite ITIL V.4 Management Incident Management Problem Draft SOP (Standard Operating Procedure).