International Journal of Computer Applications |
Foundation of Computer Science (FCS), NY, USA |
Volume 186 - Number 42 |
Year of Publication: 2024 |
Authors: Suryahardi Ramadhan, Imam Riadi |
10.5120/ijca2024924001 |
Suryahardi Ramadhan, Imam Riadi . Risk Assessment Analysis using ITIL V.4 Framework on INLISLite. International Journal of Computer Applications. 186, 42 ( Sep 2024), 44-53. DOI=10.5120/ijca2024924001
Integrated Library System (INLIS) Lite is an open-source web-based application designed to compile the national collection within the Indonesian National Digital Library network. It has been used by the Library Service Center of DPAD DIY to assist institutions in developing IT-based library processing and services. The aim of the risk assessment for INLISLite is not only to understand its management capabilities in dealing with various events and issues but also to prepare appropriate steps to handle problems or incidents that occur with INLISLite. This research was conducted by analyzing data obtained from observations using INLISLite, literature studies, interviews, and questionnaires. The collected data were then analyzed and mapped based on their levels. The capability level of INLISLite was determined using the ITIL V.4 framework. Based on this mapping and capability levels, an SOP (Standard Operating Procedure) design was created to address incidents and problems in INLISLite management. The results from the capability level assessment of INLISLite at the Library Service Center of DPAD DIY indicate that event management and problem management are both at level 2. This shows that the practices implemented in INLISLite are systematic and meet their objectives using a series of basic activities supported by specific resources. This research resulted in an SOP design based on ITIL 4 guidelines, with six additional forms out of fourteen activities.