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An Exploratory Study of Mobile App Use by Financial Institutions: Cybersecurity Perspective

by Olumide Bashiru Abiola
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International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 185 - Number 8
Year of Publication: 2023
Authors: Olumide Bashiru Abiola
10.5120/ijca2023922737

Olumide Bashiru Abiola . An Exploratory Study of Mobile App Use by Financial Institutions: Cybersecurity Perspective. International Journal of Computer Applications. 185, 8 ( May 2023), 27-31. DOI=10.5120/ijca2023922737

@article{ 10.5120/ijca2023922737,
author = { Olumide Bashiru Abiola },
title = { An Exploratory Study of Mobile App Use by Financial Institutions: Cybersecurity Perspective },
journal = { International Journal of Computer Applications },
issue_date = { May 2023 },
volume = { 185 },
number = { 8 },
month = { May },
year = { 2023 },
issn = { 0975-8887 },
pages = { 27-31 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume185/number8/32723-2023922737/ },
doi = { 10.5120/ijca2023922737 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-07T01:28:56.040419+05:30
%A Olumide Bashiru Abiola
%T An Exploratory Study of Mobile App Use by Financial Institutions: Cybersecurity Perspective
%J International Journal of Computer Applications
%@ 0975-8887
%V 185
%N 8
%P 27-31
%D 2023
%I Foundation of Computer Science (FCS), NY, USA
Abstract

The ability of Internet technology has changed the mode of financial transactions in recent times whereby most bank transactions are now carried out via mobile apps. The nature of the transaction has also changed the financial processes which has led to an unparalleled improvement in the support given by different banks. Nonetheless, considering the volume of digital-related transactions that take place today, particularly with mobile Internet banking systems, cybersecurity vulnerabilities, and privacy are jeopardized using a mobile app for financial transactions, resulting in bank customers’ vulnerability. The confidentiality and integrity of bank customers’ information while using mobile banking apps are negatively impacted by the effects of cybersecurity threats. Once more, the feeling of cybersecurity vulnerability interferes with users' decision-making over the use of mobile banking apps. In this study, efforts are exerted to explore existing literature on mobile app use by financial institutions and to examine how internet cybersecurity threats may impact customers’ belief in the use of mobile apps. The results of this study revealed that bank security management and guidance had a positive impact on financial institutions’ staff while using mobile apps for financial transactions. Similarly, it has been found that security management and guidance benefit staff members of financial institutions who use mobile apps for work-related objectives. As a result, it can be inferred that security management and guidance influence behavioral intent to utilize mobile apps. Furthermore, decision-makers at banks should consider these findings when determining how to construct future mobile app infrastructure.

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Index Terms

Computer Science
Information Sciences

Keywords

A mobile app financial institution cybersecurity.

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