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Analysis of Learning Management System Service Risk Assessment using ITIL V4 Framework
| International Journal of Computer Applications |
| Foundation of Computer Science (FCS), NY, USA |
| Volume 185 - Number 36 |
| Year of Publication: 2023 |
| Authors: Andita Dewi Rinaldi, Imam Riadi |
10.5120/ijca2023923150
|
Andita Dewi Rinaldi, Imam Riadi . Analysis of Learning Management System Service Risk Assessment using ITIL V4 Framework. International Journal of Computer Applications. 185, 36 ( Oct 2023), 26-33. DOI=10.5120/ijca2023923150
Abstract
Learning Management System is a distance learning tool that in its management and application uses website-based information technology at Ahmad Dahlan University, which in its application contains a series of learning activities that depend on the system. The risk assessment carried out on the LMS serves to identify potential threats that can occur and prepare appropriate handling steps when incidents and problems occur. In this research, the ITIL 4 framework is used as a guideline for analysis with a research focus on Incident Management and Problem Management practices. Data collection applied in this research is in the form of observations, interviews, and questionnaires. Respondents who will fill out the questionnaire are obtained from the results of the RACI matrix mapping. The data obtained will be analyzed to determine the level of capability of the service and then an analysis is carried out in accordance with the stages of practice contained in incident management and problem management. Based on the results obtained through these stages, a draft Standard Operating Procedure is prepared in accordance with the SOP preparation format used by Ahmad Dahlan University. This research resulted in an assessment of the level of LMS capability in incident management at level 2 in the form of practices that systematically meet objectives using a series of basic activities, for problem management at level 1 in the form of practices that are not well organized. This research provides a draft SOP (Standard Operational Procedure) in accordance with ITIL 4 guidelines which results in 6 additional forms in 14 activities.
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