A software known as an artificial intelligence chat- bot mimics a conversation between a human and a computer via written or audio communication. These bots automatically simulate human interaction by responding to user inquiries by utilising AI and NLP. Modern technology has advanced to the point that practically everyone now regularly uses a smartphone. Everything that can be done at the press of a button may be done so—from getting information from the internet to offering personal help to organising leisure activities—by just clicking a button. During the past several years, chatbot usage has grown across a range of industries, including websites, customer service, healthcare, education, and IT. In today’s rapidly advancing business sectors, IT technology has made significant strides and continues to progress. The advent of conversational chatbots has revolutionized the way we address frequently asked questions and provide guidance. Utilizing text recognition and natural language processing technologies, chatbots can offer immediate solutions in various contexts. The deployment of chatbots has become increasingly user-friendly and practical, allowing for seamless interactions. Over time, chatbot capabilities have been enhanced, thanks to innovative updates driven by technological advancements. These advancements enable chatbots to engage in text-based conversations and effectively communicate with users, fostering meaningful interactions and delivering real-time assistance.

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