International Journal of Computer Applications |
Foundation of Computer Science (FCS), NY, USA |
Volume 183 - Number 37 |
Year of Publication: 2021 |
Authors: Yuni Putri Andriani, Imam Riadi |
10.5120/ijca2021921756 |
Yuni Putri Andriani, Imam Riadi . Risk Assessment of Monitoring Services using COBIT 5 Framework. International Journal of Computer Applications. 183, 37 ( Nov 2021), 8-16. DOI=10.5120/ijca2021921756
PT. Binokular Media Utama has used information technology assistance as a means of service, an information system to support business processes in the field of media monitoring to monitor the output of print, online and broadcast media in analytical activities. The information system used at PT. Binokular Media Utama is Bino Premium to manage data that will be displayed to clients, there are several risks that can interfere with monitoring activities of Bino Premium products to manage data in print, online and broadcast media. Risk management is carried out at PT. Binokular Media Utama using the COBIT 5 framework with the APO12 (Managing Risk) process consisting of APO12.01 to APO12.06 and EDM03 (Ensuring Risk Optimization) consisting of EDM03.01 to EDM03.02. The capability level assessment used in the process assessment is done by collecting observation data, interviews, and questionnaires and then analyzing the data using the Process Assessment Model so that it can determine the current capability value, expected capability value, gap value analysis, and determine recommendations for each risk. The assessment of the current capability level based on the results of the calculation of the APO12 process (Managing Risk) obtained a value of 3.67 which indicates the implementation of the process is at level 4 (Predictable Process) and EDM03 (Ensuring Risk Optimization) obtained a value of 3 which indicates the implementation of the process is at level 3 (Established Process). The results of the gap value (gap) based on calculations carried out with the APO12 process (Managing Risk) found a gap of 0.33 and EDM03 (Ensuring Risk Optimization) found a gap of 1. The results of the gap discovery were used to make recommendations related to risk management in the company so as to achieve the company's expected future goals.