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Analysing the Relationship of Perceived Ease of Use, Perceived Usefulness, Attitude towards Usage and Behavioural Intention to use E-Government Services in State of Punjab

by Manjot Kaur
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International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 175 - Number 36
Year of Publication: 2020
Authors: Manjot Kaur
10.5120/ijca2020920917

Manjot Kaur . Analysing the Relationship of Perceived Ease of Use, Perceived Usefulness, Attitude towards Usage and Behavioural Intention to use E-Government Services in State of Punjab. International Journal of Computer Applications. 175, 36 ( Dec 2020), 8-15. DOI=10.5120/ijca2020920917

@article{ 10.5120/ijca2020920917,
author = { Manjot Kaur },
title = { Analysing the Relationship of Perceived Ease of Use, Perceived Usefulness, Attitude towards Usage and Behavioural Intention to use E-Government Services in State of Punjab },
journal = { International Journal of Computer Applications },
issue_date = { Dec 2020 },
volume = { 175 },
number = { 36 },
month = { Dec },
year = { 2020 },
issn = { 0975-8887 },
pages = { 8-15 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume175/number36/31683-2020920917/ },
doi = { 10.5120/ijca2020920917 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-07T00:40:25.618364+05:30
%A Manjot Kaur
%T Analysing the Relationship of Perceived Ease of Use, Perceived Usefulness, Attitude towards Usage and Behavioural Intention to use E-Government Services in State of Punjab
%J International Journal of Computer Applications
%@ 0975-8887
%V 175
%N 36
%P 8-15
%D 2020
%I Foundation of Computer Science (FCS), NY, USA
Abstract

E-Government initiatives in the state of Punjab are still at its early stage, although there is a progress in the implementation of this project. The main objective of this study is to scrutinize and examine empirically the relationship between perceived usefulness, perceived ease of use, attitude and behavioural intention to use e-government services by the citizens of state of Punjab. This paper aims to ascertain user’s current attitude towards e-government initiatives in state of Punjab to discover whether there has been a shift since the previous research using TAM. In other words it seeks to determine the acceptance level Theoretical framework is TAM constructs: perceived ease of use, perceived usefulness, attitude toward usage and behavioural intentions to use and one external variable is Internet Usage. Main goal of this paper is identifying acceptance level of users for e-government initiatives. Although, a large portion of the academic literature focus on intention of use of e-government, comparatively little is known about why and under what circumstances, citizens adopt e-government services. (Carter L. &., 2005) (Kumar, 2007) (Reddick, 2005) Hence, the central point of this research study is to analyse the relationship between perceived usefulness, perceived ease of use, attitude and behavioural intention to use e-government. After explaining the research objectives, this research paper discussed the literature review about the e-government. Based on the literature review, eight research hypotheses have been developed and a research model was proposed having four constructs. These four constructs and eight hypotheses were tested by a structured questionnaire. Questionnaires were distributed to 200 participants. Of the 200 surveys collected, 22 were considered unusable because they had many missing response items. The remaining 178 surveys were used in the analysis. The findings indicate that all the constructs contribute significantly to citizen adoption of e-government services in the state of Punjab.

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Index Terms

Computer Science
Information Sciences

Keywords

Perceived Usefulness Perceived Ease of Use Intention to use E-Government Adoption Attitude TAM

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