International Journal of Computer Applications |
Foundation of Computer Science (FCS), NY, USA |
Volume 168 - Number 6 |
Year of Publication: 2017 |
Authors: Velamala Ranga Rao |
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Velamala Ranga Rao . Improving Government to Employee (G2E) Services through Mobile Technology – A Survey. International Journal of Computer Applications. 168, 6 ( Jun 2017), 33-45. DOI=10.5120/ijca2017914472
This paper objective is a) To propose Mobile based Government to Employee (MG2E) services b) To investigate the adoption of MG2E services in the Indian government departments as a case study and c) To identify problems associated with these services. In order to identify the adoption of the proposed MG2E services, a questionnaire was developed fifteen MG2E services after elaborate discussions with the government employees. A survey was conducted on hundred employees from the study area of fifty government departments and its autonomous institutions from four State and twenty-three Central government departments to find out the implementation of proposed MG2E services by these departments. The survey data was analyzed and found that most of the MG2E services are not yet implemented in many government departments in India although some services provided through SMS notifications. This study shows that every employee owned mobile device and charges paid by them. Therefore, the government should use this opportunity and introduce MG2E services to get benefits by both employees and government. This study may give a better understanding to the decision makers and researchers in the MG2E service area.