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Pareto Analysis of Critical Success Factors for Total Quality Management Targeting the Service Industry

by Tahira Mahboob, Bushra Tariq, Seemi Anwar, Mamoona Khanum
journal cover thumbnail

International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 121 - Number 14
Year of Publication: 2015
Authors: Tahira Mahboob, Bushra Tariq, Seemi Anwar, Mamoona Khanum
10.5120/21608-4678

Tahira Mahboob, Bushra Tariq, Seemi Anwar, Mamoona Khanum . Pareto Analysis of Critical Success Factors for Total Quality Management Targeting the Service Industry. International Journal of Computer Applications. 121, 14 ( July 2015), 20-24. DOI=10.5120/21608-4678

@article{ 10.5120/21608-4678,
author = { Tahira Mahboob, Bushra Tariq, Seemi Anwar, Mamoona Khanum },
title = { Pareto Analysis of Critical Success Factors for Total Quality Management Targeting the Service Industry },
journal = { International Journal of Computer Applications },
issue_date = { July 2015 },
volume = { 121 },
number = { 14 },
month = { July },
year = { 2015 },
issn = { 0975-8887 },
pages = { 20-24 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume121/number14/21608-4678/ },
doi = { 10.5120/21608-4678 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T23:08:24.890602+05:30
%A Tahira Mahboob
%A Bushra Tariq
%A Seemi Anwar
%A Mamoona Khanum
%T Pareto Analysis of Critical Success Factors for Total Quality Management Targeting the Service Industry
%J International Journal of Computer Applications
%@ 0975-8887
%V 121
%N 14
%P 20-24
%D 2015
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Quality is an important aspect of software development. This is the reason some researchers and practitioners have attempted to integrate TQM concepts into software engineering. Total Data Quality Management (TDQM) methodology claims that we should manage data as we manage products, but principles, guidelines, and techniques of Total Quality Management for physical products have limitations in TDQM practices because of the nature of data. In our research we have studied about 22 research papers in which different strategies, issues of TQM challenges and how to overcome these challenges are discussed.

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Index Terms

Computer Science
Information Sciences

Keywords

Total quality management (TQM) critical success factors (CSF) service industries Pareto analysis service industries continuous improvement.

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