CFP last date
20 January 2025
Call for Paper
February Edition
IJCA solicits high quality original research papers for the upcoming February edition of the journal. The last date of research paper submission is 20 January 2025

Submit your paper
Know more
The week's pick
Responsive image
SFLA-Based Line Balancing and Task Optimization in Master-Slave Controlled Hanger Transportation Systems for Garment Production

Duc Hoang Nguyen
Random Articles
Reseach Article

Total Quality Management Revival and Six Sigma

by Mona Jammal, Shahad Khoja, Azrilah Abd. Aziz
journal cover thumbnail

International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 119 - Number 8
Year of Publication: 2015
Authors: Mona Jammal, Shahad Khoja, Azrilah Abd. Aziz
10.5120/21084-3772

Mona Jammal, Shahad Khoja, Azrilah Abd. Aziz . Total Quality Management Revival and Six Sigma. International Journal of Computer Applications. 119, 8 ( June 2015), 1-5. DOI=10.5120/21084-3772

@article{ 10.5120/21084-3772,
author = { Mona Jammal, Shahad Khoja, Azrilah Abd. Aziz },
title = { Total Quality Management Revival and Six Sigma },
journal = { International Journal of Computer Applications },
issue_date = { June 2015 },
volume = { 119 },
number = { 8 },
month = { June },
year = { 2015 },
issn = { 0975-8887 },
pages = { 1-5 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume119/number8/21084-3772/ },
doi = { 10.5120/21084-3772 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T23:03:28.644454+05:30
%A Mona Jammal
%A Shahad Khoja
%A Azrilah Abd. Aziz
%T Total Quality Management Revival and Six Sigma
%J International Journal of Computer Applications
%@ 0975-8887
%V 119
%N 8
%P 1-5
%D 2015
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Total quality management is a management that is concerned with continuously improving the processes and functions within organization internally and externally simultaneously, in order to reach customer satisfaction. However, in the last decades there was concern that TQM has been less effective resulting from two external factors increasing the demands of good quality services from the customers, and the global market competitive pressure in addition to the internal factors. This paper attempts to expose the problems associated with TQM and how six sigma has helped in the renovation and rising of TQM in rational leadership, factual management, continues improvements, and employee partnership.

References
  1. P. Asubonteng, K. Mccleary, G. Munchus, " The evolution of quality in the US health care industry: an old wine in a new bottle," International Journal of Health Care Quality Assurance, Vol. 9, no. 3, pp. 11-19, 1996. [IEEE]. ProQuest Central:http://search. proquest. com/docview/229614217?accountid=142908. [Accessed March 8, 2015]
  2. K. Udayai and P. Kumar, Implementing Six Sigma to Improve Hospital Discharge Process, International Journal of Pharmaceutical Science and Research Vol. 3, Issue 11, 2012.
  3. Pande P S, Neuman R P and Cavanach R R (2000), The Six Sigma Way, McGraw-Hill, New York.
  4. A. S. Khandekar and V. N. Sulakhe, SIX SIGMA – THE REVIVAL OF TQM, International Journal of Mechanical Engineering and Robotics Research, Vol. 3, No. 1, P:50-58, 2014.
  5. L. Revere and K. Black, Integrating Six Sigma with Total Quality Management: A Case Example for Measuring Medication Errors, Journal of healthcare management / American College of Healthcare Executives, Vol. 48, Issue 6, 2003.
  6. Ali Mohammad Mosadeghrad, (2013) "Obstacles to TQM success in health care systems", International Journal of Health Care Quality Assurance, Vol. 26 Iss: 2, pp. 147 – 173
  7. S. Jackson, (2001),"Successfully implementing total quality management tools within healthcare: what are the key actions?", International Journal of Health Care Quality Assurance, Vol. 14 Issue 4 pp. 157 – 163.
  8. Lakhe, R. R. & Mohanty, R. P. (1994) Total Quality Management: concepts, evolution and acceptability in developing economies, International Journal of Quality and Reliability Management, 11(9), pp. 9–33.
  9. Macdonald, J. (1995) Total Quality Management: does it always work? In G. K. Kanji (Ed. ) Proceedings of the First World Conference, pp. 26–38 (London: Chapman & Hall).
  10. Kanji, G. K. (1995) Quality and statistical concepts, in: G. K. Kanji (Ed. ) Total Quality Management: Proceedings of the First World Congress (Abingdon: Chapman & Hall).
  11. Harari, O. (1997) Ten reasons TQM doesn't work, Management Review, January, pp. 38–44.
  12. Knights, D. & McCabe, D. (1999) Are there no limits to authority?: TQM and organizational power, Organizational Studies, Spring, pp. 1–24. Available at: http://www. highbeam. com/doc/1G1-57816026. html
  13. Kolesar, P. J. (1995). Partial quality management: an essay, Production and Operations Management, 4(3), pp. 195–200.
  14. Pyzdek, T. (2000b) The six sigma revolution: why six sigma? Quality America. Available at: http://www. qualityamerica. com/knowledgecente/articles/PYZDEKSixSigRev. html (accessed June 2004).
  15. Joel E. Ross?;Susan Perry (1999). Total Quality Management: Text, Cases, and Readings. 3rd ed. USA: CRC Press. 568.
  16. Ian Cox; Marie A. Gaudard; Philip J. Ramsey; Mia L. Stephens; Leo Wright. (2009). Introduction . In: Visual Six Sigma: Making Data Analysis Lean. USA: John Wiley & Sons. 504.
  17. Castillo, Raul A. (2005). Six Sigma-Problem-Solving that Lasts. National Association of Corrosion Engineers. 44 (12), 8.
  18. Merle E. Davis (2006). Continuous Improvement and Return on Investment: A Case Study to Determine the Value of Continuous Improvement in a Manufacturing Facility. USA: ProQuest. 122.
  19. Graeme Knowles (2012). Profit From Six Sigma. USA: Bookboon. 73.
  20. Fleming, J. M. ; Coffman, C. ; Hartner, J. K. , "Manage your human sigma," Engineering Management Review, IEEE , vol. 34, no. 1, pp. 52,52, First Quarter 2006, doi: 10. 1109/EMR. 2006. 1679076
  21. Graeme Knowles (2012). Profit From Six Sigma. USA: Bookboon. 73.
  22. Kim Lachance Shandrow. (OCTOBER 09, 2008). Sam Walton. Available: http://www. entrepreneur. com/article/197560. Last accessed March 23, 2015.
  23. Douglas, P. C. , & Erwin, J. (2000). Six sigma's focus on total customer satisfaction. The Journal for Quality and Participation,23(2), 45-49. Retrieved from http://search. proquest. com/docview/219132109?accountid=142908
  24. F. Ray Miller, Laura E. Miller (2007). That's Customer Focus!. USA: booksurge. 196.
Index Terms

Computer Science
Information Sciences

Keywords

Total Quality Management Six Sigma Factual Management Rational Leadership Continues Improvements Employee Partnership Total Quality Management Revival

Powered by PhDFocusTM