CFP last date
20 January 2025
Call for Paper
February Edition
IJCA solicits high quality original research papers for the upcoming February edition of the journal. The last date of research paper submission is 20 January 2025

Submit your paper
Know more
The week's pick
Responsive image
SFLA-Based Line Balancing and Task Optimization in Master-Slave Controlled Hanger Transportation Systems for Garment Production

Duc Hoang Nguyen
Random Articles
Reseach Article

Organization Performance Improvement using TQM

by Ahlam Mohammed Alamri, Alaa Moued Alharthi, Dina Khaled Alharthi, Walaa Saleh Alhabashi, Syed Hamid Hasan
journal cover thumbnail

International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 108 - Number 9
Year of Publication: 2014
Authors: Ahlam Mohammed Alamri, Alaa Moued Alharthi, Dina Khaled Alharthi, Walaa Saleh Alhabashi, Syed Hamid Hasan
10.5120/18942-0361

Ahlam Mohammed Alamri, Alaa Moued Alharthi, Dina Khaled Alharthi, Walaa Saleh Alhabashi, Syed Hamid Hasan . Organization Performance Improvement using TQM. International Journal of Computer Applications. 108, 9 ( December 2014), 29-32. DOI=10.5120/18942-0361

@article{ 10.5120/18942-0361,
author = { Ahlam Mohammed Alamri, Alaa Moued Alharthi, Dina Khaled Alharthi, Walaa Saleh Alhabashi, Syed Hamid Hasan },
title = { Organization Performance Improvement using TQM },
journal = { International Journal of Computer Applications },
issue_date = { December 2014 },
volume = { 108 },
number = { 9 },
month = { December },
year = { 2014 },
issn = { 0975-8887 },
pages = { 29-32 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume108/number9/18942-0361/ },
doi = { 10.5120/18942-0361 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T22:43:35.213429+05:30
%A Ahlam Mohammed Alamri
%A Alaa Moued Alharthi
%A Dina Khaled Alharthi
%A Walaa Saleh Alhabashi
%A Syed Hamid Hasan
%T Organization Performance Improvement using TQM
%J International Journal of Computer Applications
%@ 0975-8887
%V 108
%N 9
%P 29-32
%D 2014
%I Foundation of Computer Science (FCS), NY, USA
Abstract

The purpose of this research is to study the relation between the six Total Quality Management practices and the operational performance in one of the largest Saudi telecommunication company. The research shows how to improve organization performance using Total Quality Management. The data used in the research were collected through a survey that distributed in 421 employees in the company. By using Microsoft Office Excel the Cronbach's coefficient alpha value used to determine the reliability of the measurement and the correlation analysis used to find out the strength of the relation between six Total Quality Management practices and operational performance. The results of analyzing data are the result of the research. The research contains a literature review about different research that studies the effect of TQM in operational performance in different countries. The research contains also strategies and theories of TQM, and the final part is about research methodology (analyses and calculation).

References
  1. Ahire, S., Golhar, D., & Waller, M. (1996). Development and Validation of TQM Implementation Constructs. Decision Sciences, 27(1), 23–56. http://dx.doi.org/10.1111/j.1540-5915.1996.tb00842.x
  2. Anderson, J.C., Rungtusanatham, M., & Schroeder, R.G. (1994). A Theory of Quality Management Underlying the Deming Management Method. Academy Of Management Review, 19(3), 472-509.
  3. Anderson, J.C., Rungtusanatham, M., Schroeder, R.G., & Devaraj, S. (1995). A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings. Decisions Sciences, 26(5), 637–658. http://dx.doi.org/10.1111/j.1540-5915.1995.tb01444.x
  4. Bilich, F. & Neto, A. A. (1997). Strategic total quality management. InTOTAL QUALITY MANAGEMENT,2. Retrieved from University of Kent, Department of Economics Web site: http://www.tandfonline.com/doi/pdf/10.1080/0954412979767
  5. Chin, S. O., Fang, C. L. & Yu, C. H., The Effects of Total Quality Management on Business Performance: Evidence from Taiwan Information-Related Industries. Retrieved from National Chung Cheng University, Department of Accounting and Information Technology Web site: https://aaahq.org/mas/MASPAPERS2007/research_forum/Ou,%20Liu,%20Hung%20and%20Yen.pdf.
  6. Gunasekaran, A. (1999). Enablers of total quality management implementation in manufacturing: a case study. Total Quality Management, 10(7), 987–996.
  7. ISO (2012). Quality Management Principles.
  8. John F. Dix and H. Lee (2002). INTRODUCTION TO STRATEGIC PLANNING. The Process Of Strategic Planning, Article 1.
  9. Jrgensen, K. B. & Nielsen, A. F. (2013). The effects of TQM Critical Success Factors on Organizational Performance. Retrieved November 1, 2014 from MSc. Finance & International Business Aarhus University, Business and Social Sciences Web site: http://pure.au.dk/portal/files/55321016/The_effects_of_TQM_Critical_Success_Factors_on_Organizational_Performance.pdf
  10. Malik, S. A, Iqbal, M. Z. & Yong, J. (2010). TQM Practices & Organizational Performance: Evidence From Pakistani SMEs. In International Journal of Engineering & Technology,10(4). Retrieved from COMSAT Institute of Information Technology, Department of Management Sciences Web site: http://www.ijens.org/106504-2727%20ijet-ijens.pdf
  11. Sadikoglu, E. & Olcay, H. (2013). The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. In Advances in Decision Sciences,2014. Retrieved November 1, 2014 from Gebze Institute of Technology, School of Business Administration Web site: http://www.hindawi.com/journals/ads/2014/537605/#B39
  12. Singh, Kanwarpreet, and I.P.S. Ahuja. "Transfusion of Total Quality Management and Total Productive Maintenance: a literature review", International Journal of Technology Policy and Management, 2012
  13. Wasage, Cha. "Measuring the Effectiveness of Six Sigma Implementation in Fortune 500 Companies: An Empirical Study", Proquest, 2014
  14. K. B., & Nielsen, A. F. (2013). The effects of TQM Critical Success Factors on Organizational Performance. Aarhus University. Retrieved 8 21, 2014, from http://pure.au.dk/portal/files/55321016/The_effects_of_TQM_Critical_Success_Facto
  15. Xia, J. (2009). Factors Influencing Chinese Suppliers’ Quality Performance: A Supplier Selection Model For (Smes) To Ensure Their Chinese Supplers’ Ability To Provide Quality Products. Terre Haute, Indiana. Retrieved from http://www2.bgsu.edu/colleges/technology/faculty/sinn/Xia%20Dissertation.pdf
Index Terms

Computer Science
Information Sciences

Keywords

Total Quality Management (TQM) Organizational Performance TQM practice Saudi Arabia Telecommunication

Powered by PhDFocusTM