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TQM's Resurgence and Six-Sigma

by Nora Bureak Alharbi, Alia Abdul-rahman Assirri, Budoor Salem Edhah, Syed Hamid Hasan
journal cover thumbnail

International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 108 - Number 4
Year of Publication: 2014
Authors: Nora Bureak Alharbi, Alia Abdul-rahman Assirri, Budoor Salem Edhah, Syed Hamid Hasan
10.5120/18897-0188

Nora Bureak Alharbi, Alia Abdul-rahman Assirri, Budoor Salem Edhah, Syed Hamid Hasan . TQM's Resurgence and Six-Sigma. International Journal of Computer Applications. 108, 4 ( December 2014), 7-10. DOI=10.5120/18897-0188

@article{ 10.5120/18897-0188,
author = { Nora Bureak Alharbi, Alia Abdul-rahman Assirri, Budoor Salem Edhah, Syed Hamid Hasan },
title = { TQM's Resurgence and Six-Sigma },
journal = { International Journal of Computer Applications },
issue_date = { December 2014 },
volume = { 108 },
number = { 4 },
month = { December },
year = { 2014 },
issn = { 0975-8887 },
pages = { 7-10 },
numpages = {9},
url = { https://ijcaonline.org/archives/volume108/number4/18897-0188/ },
doi = { 10.5120/18897-0188 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2024-02-06T22:42:05.214253+05:30
%A Nora Bureak Alharbi
%A Alia Abdul-rahman Assirri
%A Budoor Salem Edhah
%A Syed Hamid Hasan
%T TQM's Resurgence and Six-Sigma
%J International Journal of Computer Applications
%@ 0975-8887
%V 108
%N 4
%P 7-10
%D 2014
%I Foundation of Computer Science (FCS), NY, USA
Abstract

Today, every modern organizations look forward to catch the successful in each steps in their work. To gain the successful factor they should follow set of tools and fixable technique. This technique can improve process by removing the cause of defect. Six sigma take the role for that purpose. The emergence of six sigma started at 1986 by Motorola and it use today by many industrial sector. In addition, TQM (Total Quality Management) is another key factor to improvement but it's for the entire process. Total quality management and six sigmas are considered two independent systems to enhance businesses and organization's output regardless of they are products or services; both are concerned about improving the quality of the organization. Although each of these two approaches shares common aim however they have some differences. The ultimate goal of total quality management is customer satisfaction by enhancing the quality of products and services. On the other hand, six sigma's focuses on the continuous improvements

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Index Terms

Computer Science
Information Sciences

Keywords

Total Quality Management (TQM) Leadership transformational leadership transactional leadership charismatic leaders rational leadership legitimate power reward power Coercive power expert power Customers' centered approach customer relationship management (CRM) Supply Chain Management Design for Six Sigma.

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